Refun & Exchange Policy

Return, Refund & Cancellation Policy

At DKZ SIP & HOME, customer satisfaction is important to us. Please review our policy carefully before making a purchase.

Returns & Exchanges

We offer exchanges within 7 days of delivery only under the following circumstances:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product is significantly different from what was ordered.

To request an exchange, please contact our customer support team within 3 days of receiving your order and provide clear photos of the product along with your order details.

Once our team reviews and approves the request, we will arrange a replacement or exchange for the eligible item.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect product selection by the customer

  • Products that have been used, damaged, or altered after delivery

  • Clearance, sale, or promotional items (unless defective)

Refund Policy

DKZ SIP & HOME follows a No Refund Policy.

However, refunds may be approved in exceptional circumstances, including:

  • The ordered item is unavailable or out of stock.

  • We are unable to fulfill your order for any reason.

Approved refunds will be processed through the original payment method used during checkout. Shipping charges and handling fees are non-refundable.

Please allow 5–7 business days for refund processing. Depending on your bank or payment provider, the amount may take additional time to appear in your account.

Order Cancellation

Orders may be cancelled before they have been processed or dispatched.

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it can no longer be cancelled, and our Return & Exchange Policy will apply.

DKZ SIP & HOME reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing or listing errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Incomplete customer information

In such cases, customers will be notified, and any eligible payment will be refunded accordingly.

Contact Us

For any questions regarding returns, exchanges, refunds, or cancellations, please contact our customer support team.

Email: support@dkzsiphome.com

We are committed to providing a smooth and reliable shopping experience for all our customers.